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Free shipping on all orders over ₹600 in Mysuru & ₹1000 Pan India

Refund Policy

Once an order is confirmed, Simple Soul will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

In case of Damaged product 

  • Simple Soul must be notified of a damaged product within 2 days of the delivery date via WhatsApp or email to connect@simplesoul.in

  • In the email, the order number, image of the invoice, 1 outer box image, 2 clear images & we also need unboxing videos of damaged products to be sent. 

  • Only the affected product can be returned and replaced in multiple item shipments.

  • We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.

  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of Missing product

  • Simple Soul needs to be notified of missing products within 2 days from the delivery date via WhatsApp or email to connect@simplesoul.in

  • In the email, the order number, image of the invoice, 1 outer box image, 2 clear images of the opened box & unboxing video with all items received to be sent. 

  • We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product

  • Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product

  • Simple Soul needs to be notified of spoilage of the product within 2 days from the delivery date via WhatsApp or email to connect@simplesoul.in 

  • In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 

  • We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, and use of best and natural ingredients and we will ensure that maximum nutritional value is retained

  • We will work with you to provide an amicable solution. 

  • The product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 

  • Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter. 

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