Frequently asked questions
Why do I see worms in my food items?
What is the meaning of Organic and Natural products?
Natural farming is a closed system, one that demands no human-supplied inputs and mimics nature. Masanobu Fukuoka (1913–2008), a Japanese farmer and philosopher, introduced in his 1975 book The One-Straw Revolution.
How do I register?
Are there any charges for registration?
No. Registration on simplesoul.co.in is absolutely free.
Do I have to necessarily register to shop on Simple Soul?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your simplesoul account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders
Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
What are the modes of payment?
You can pay for your order on simplesoul.co.in using the following modes of payment:a. Cash on delivery. Credit and debit cards (VISA / Mastercard / Rupay)c. UPI payment methods
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulizations.
Is it safe to use my credit/ debit card on Simple Soul?
Yes it is absolutely safe to use your card on simplesoul.co.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
If I pay by credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded as per refund policy.
When will I receive my order?
Your order will be delivered to you in 2-3 days, We will notify you in case of any delay or mismatch in delivery.
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers
Do you deliver in my area?
What is the minimum order for delivery?
There is no minimum order for delivery. We charge Rs 50/- for orders below Rs. 500/-. Delivery is free for orders above 500/-.
How do I contact customer service?
Will Simple Soul or its representative ask for sensitive information such as bank account details, PIN number, card number?
Please note that our customer service or delivery team will never ask you to share information other than your email ID, phone number, and name registered with Simple Soul. If you get any email, call or message from anyone claiming to be from Simple Soul asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share
Why are few product images not of very high quality?
All our sellers are small to medium sized enterprises with minimal or zero bandwidth for non core business activities and hence use of images which just work. We understand the importance of good quality product photography and will be assisting all our sellers in the same. Watch out for high quality photos shortly.
When paying online, the screen hanged and I received a message from my bank that the money has been deducted. What should I do?
No need to worry, online payment has multiple steps:
From the website to payment gateway/wallet interface
From payment gateway/wallet interface to the Bank/Visa/Mastercard interface
Once the payment is authenticated by your bank over Visa/Mastercard interface, the info comes back to the payment gateway which in turn passes the response to the website.
- Once we recieve the info from the payment gateway, we display the message accordingly.